Our return policy
Delivery
Products ordered by the Customer will be delivered in mainland France and worldwide.
From the time the order is dispatched to the address indicated by the Customer when placing the order on the website leschanvresdelatlantique.comthe carrier's delivery times are as follows:
(Indicative delivery times)
- France: 1 to 2 days
- Europe: 2 to 3 days
- Other destinations: 4 to 5 days minimum
For a more precise estimate, please contact us at: contact@leschanvresdelatlantique.fr
Delivery is the transfer to the Customer of physical possession or control of the Product.
Except in special cases or when one or more Products are unavailable, all Products ordered will be delivered at once.
The Vendor undertakes to use its best efforts to deliver the Products ordered by the Customer within the times specified above. However, these delivery times are given as an indication only. However, if the Products ordered have not been delivered within 30 days after the indicative delivery date, for any reason other than force majeure or the fault of the Customer, the sale may be cancelled at the written request of the Customer under the conditions provided for in articles L 216-2, L 216-3 and L 241-4 of the French Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen days following the date of cancellation of the contract, to the exclusion of any compensation or deduction.
In the event of a special request by the Customer concerning the packaging or transport conditions of the products ordered, duly accepted in writing by the Vendor, the related costs will be subject to specific additional invoicing, on the basis of an estimate previously accepted in writing by the Customer.
The Customer must check the condition of the products delivered. He/she has 15 days from the date of delivery to express any reservations or claims for non-conformity or apparent defects of the Products delivered (e.g. damaged package, already opened, etc.), by e-mail or letter, with all supporting documents (in particular photos). Once this period has elapsed and if these formalities have not been complied with, the Products will be deemed to be in conformity and free from any apparent defect, and no claim will be validly accepted by the Vendor.
The Vendor will reimburse or replace, as soon as possible and at its own expense, any Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions set out in Articles L 217-4 et seq. of the French Consumer Code and those set out in these General Terms and Conditions of Sale.
RIGHT OF WITHDRAWAL
In accordance with the legal provisions in force, the Customer has a period of fourteen days from receipt of the Product to exercise his right of withdrawal from the Vendor, without having to justify his reasons or pay any penalty, for the purpose of exchange or reimbursement, provided that the Products are returned in their original packaging and in perfect condition within 15 days of notification to the Vendor of the Customer's decision to withdraw.
Returns must be made in their original, complete condition (packaging, accessories, instructions, etc.) to enable them to be remarketed as new, accompanied by the purchase invoice.
The right of withdrawal can be exercised online, using the withdrawal form available on the website leschanvresdelatlantique.comin this case, the Vendor will immediately send the Customer an acknowledgement of receipt on a durable medium, or any other unambiguous statement expressing the Customer's wish to withdraw.
If the right of withdrawal is exercised within the aforementioned period, only the price of the Product(s) purchased and the delivery charges will be reimbursed; the cost of returning the Product(s) will be borne by the Customer.
The exchange (subject to availability) or refund will be made within 14 days of receipt by the Vendor of the Products returned by the Customer under the conditions set out in the present article.
GUARANTEES
In order to assert its rights, the Customer must inform the Vendor, in writing, of the non-conformity of the Products within a maximum period of 14 days from delivery of the Products or of the existence of hidden defects within the above-mentioned periods, and return or bring back to the store the defective Products in the condition in which they were received with all the elements (accessories, packaging, instructions, etc.).
The Vendor will reimburse, replace or have repaired any Products or parts under warranty found to be non-conforming or defective.
Shipping costs will be reimbursed on the basis of the invoiced rate, and return shipping costs will be reimbursed upon presentation of receipts.
Reimbursements for Products found to be non-conforming or defective will be made as soon as possible and at the latest within 14 days of the Seller's finding of the non-conformity or hidden defect.
Refunds will be made by crediting the Customer's bank account or by cheque sent to the Customer.
The Vendor may not be held liable in the following cases:
- Non-compliance with the legislation of the country in which the products are delivered, which it is the Customer's responsibility to check;
- In the event of misuse, professional use, negligence or lack of maintenance on the part of the Customer;
- In the event of normal wear and tear, accident or force majeure.
The Vendor's warranty is, in any event, limited to the replacement or reimbursement of Products that do not conform or are defective.
If you have any questions, please don't hesitate to contact us at: contact@nuntisunya.com or by phone: +33 (0) 5 58 56 33 34