Terms & Conditions
ARTICLE 1 - Scope of application
These General Terms and Conditions of Sale apply, without restriction or reserve, to all sales made by LES CHANVRES DE L'ATLANTIQUE ("the Vendor") to consumers and non-professional buyers ("the Customers" or "the Customer"), wishing to purchase the products offered for sale by the Vendor ("the Products") on the Internet site leschanvresdelatlantique.com.
In particular, they specify the conditions of ordering, payment, delivery and management of any returns of Products ordered by Customers.
The Products offered for sale on the site are as follows: 100% ORGANIC and FRENCH Hemp Products.
The main characteristics of the Products, including specifications, illustrations and indications of dimensions or capacity, are presented on the website.
It is the Customer's responsibility to read them before placing an order. The choice and purchase of a Product are the sole responsibility of the Customer.
The photographs and graphics presented on the site are not contractual and in no way engage the responsibility of the Vendor.
The Customer is invited to refer to the description of each Product to find out about its essential properties and particularities.
Product offers are subject to availability, as specified at the time of order.
Vendor contact details:
50 Allée de Cérès - 40230 SAINT-GEOURS-DE-MAREMNE - France
These General Terms and Conditions of Sale apply to the exclusion of all other conditions, in particular those applicable to sales in stores or via other distribution and marketing channels.
They are accessible at all times on the website leschanvresdelatlantique.com and shall prevail, where applicable, over any other version or contradictory document.
The Customer declares that he/she has read these General Terms and Conditions of Sale and accepted them by checking the appropriate box before finalizing his/her order, as well as the general terms and conditions of use of the website.
These General Terms and Conditions of Sale may be modified at any time. The version applicable to the purchase is that in force on the date the order is placed.
In the absence of proof to the contrary, the data recorded in the Vendor's computer system constitutes proof of the transactions concluded with the Customer.
In accordance with the "Informatique et Libertés" law of January 6, 1978, reinforced by the RGPD (General Data Protection Regulation) which came into force on May 25, 2018, the Customer has the right to access, rectify, oppose, delete and port his or her personal data, which he or she may exercise at any time by mail, accompanied by proof of identity, to the following address:
Les Chanvres de l'Atlantique - 50 Allée de Cérès, 40230 Saint-Geours-de-Maremne, France
Validation of the order by the Customer implies full acceptance of these General Terms and Conditions of Sale.
The Customer acknowledges having the capacity required to contract and purchase the Products offered on the site.
Modifications to the present General Terms and Conditions of Sale are enforceable from the moment they are posted online, and cannot be applied to transactions concluded previously.
ARTICLE 2 - Orders
It is the Customer's responsibility to select on the website leschanvresdelatlantique.com the Products he/she wishes to order, according to the following procedure:
The order can only be registered on the site if the user has clearly identified himself by entering his e-mail address and password, which are strictly personal. Any user who does not yet have an account must follow a registration procedure in order to place an order. If you lose your password, a recovery procedure is available online.
Any order implies acceptance of the prices and descriptions of the items offered for sale. Any dispute will be settled within the framework of a possible exchange or the guarantees specified below.
The user has the possibility of modifying his basket before final validation, this step formalizing the sales contract between Les Chanvres de l'Atlantique and the user. The Vendor undertakes to honour orders received within the limits of available stocks. If an item is unavailable, the Customer will be informed.
In certain cases (non-payment, incorrect address, account problems), Les Chanvres de l'Atlantique reserves the right to block the order until the problem has been resolved. The absence or inaccuracy of order data may prevent the order from being finalized and shipped.
For any questions relating to order tracking, please send an e-mail to contact@leschanvresdelatlantique.fr.
Ordering steps :
- Add one or more items to the basket
- Cart validation
- Login or create a customer account
- Enter billing and delivery address
- Select delivery method
- Order summary
- Select payment method
- Order validation: formalization of sales contract
- Payment
Any order form signed electronically by a click constitutes irrevocable acceptance, except in the cases provided for in the present General Terms and Conditions of Sale.
This click, combined with the authentication, non-repudiation and message integrity protection procedure, constitutes an electronic signature with the same value as a handwritten signature.
Confirmation of an order implies acceptance of these terms and conditions of sale, acknowledgement of having read them, and waiver of any other conditions. The data provided and the recorded confirmation will be considered as proof of the transaction.
Once the order has been placed, a confirmation will be sent by e-mail to the Customer.
Contractual information is presented in French and will be confirmed at the latest when the order is finally validated by the Customer.
Product offers are valid as long as they are visible on the site, while stocks last.
The sale will not be considered final until the order confirmation has been sent by e-mail and the full price has been received by the Vendor.
For orders placed exclusively online, registration on the site implies acceptance of the General Terms and Conditions of Sale via a checkbox, and validation of the order by the Customer. Customers may check the details of their order and its total price, and correct any errors before confirmation (article 1127-2 of the French Civil Code). This validation constitutes proof of the sales contract.
It is therefore the Customer's responsibility to check the accuracy of the information and to report any errors immediately.
Any order placed on the site constitutes a distance contract between the Customer and the Vendor.
The Vendor reserves the right to cancel or refuse any order from a Customer with whom a dispute exists concerning a previous order.
The Customer may follow the progress of his order directly on the site leschanvresdelatlantique.com.
ARTICLE 3 - Prices
The Products are supplied at the prices in force on the Internet site leschanvresdelatlantique.com at the time the order is registered by the Vendor. Prices are expressed in Euros, exclusive of tax (HT) and inclusive of tax (TTC).
Prices take into account any discounts granted by the Vendor, as displayed on the site.
These prices are firm and non-revisable during their period of validity, as indicated on the site. Outside this period, Les Chanvres de l'Atlantique reserves the right to modify prices at any time.
The prices indicated do not include the costs of processing, shipping, transport and delivery, which are invoiced in addition. These costs are specified to the customer prior to final validation of the order.
The total amount charged to the Customer includes the price of the Products and all ancillary costs.
An invoice is issued by the Vendor and given to the Customer upon delivery of the Products ordered.
ARTICLE 5 - Delivery
Products ordered by the Customer will be delivered in mainland France and worldwide.
From the time the order is dispatched to the address indicated by the Customer when placing the order on the leschanvresdel'atlantique.com website, the carrier's delivery times are as follows:
- Indicative delivery times:
- France: 1 to 2 days
- Europe: 2 to 3 days
- Other destinations: 4 to 5 days minimum
For a more precise estimate, please contact us at: contact@leschanvresdelatlantique.fr
Delivery is the transfer to the Customer of physical possession or control of the Product.
Except in special cases or when one or more Products are unavailable, all Products ordered will be delivered at once.
The Vendor undertakes to use its best efforts to deliver the Products ordered by the Customer within the times specified above. However, these delivery times are given as an indication only. If the Products ordered have not been delivered within 30 days of the indicative delivery date, for any reason other than force majeure or the fault of the Customer, the sale may be cancelled at the written request of the Customer, under the conditions set out in articles L 216-2, L 216-3, L241-4 of the French Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen days following the date of cancellation of the contract, to the exclusion of any compensation or deduction.
In the event of a special request by the Customer concerning the packaging or transport conditions of the products ordered, duly accepted in writing by the Vendor, the related costs will be subject to specific additional invoicing, on the basis of an estimate previously accepted in writing by the Customer.
The Customer must check the condition of the products delivered. He/she has 15 days from the date of delivery to express any reservations or claims for non-conformity or apparent defects of the Products delivered (e.g. damaged package already opened, etc.), by e-mail or letter, with all supporting documents (in particular photos). Once this period has elapsed and if these formalities have not been complied with, the Products will be deemed to be in conformity and free from any apparent defect, and no claim will be validly accepted by the Vendor.
The Vendor will reimburse or replace, as soon as possible and at its own expense, any Products delivered for which the Customer has duly proved the lack of conformity or the apparent or hidden defects, in accordance with the conditions set out in Articles L 217-4 et seq. of the French Consumer Code and those set out in these General Terms and Conditions of Sale.
ARTICLE 6 - Transfer of ownership - Transfer of risks
The transfer of ownership of the Vendor's Products will take place upon acceptance of the order by the Vendor, materialising the agreement of the parties on the item and on the price, regardless of the date of payment and delivery.
Whatever the date of transfer of ownership of the Products, the transfer of the risks of loss and deterioration relating thereto will only take place when the Customer takes physical possession of the Products. Products therefore travel at the Seller's risk.
ARTICLE 7 - Right of withdrawal
In accordance with the legal provisions in force, the Customer has a period of fourteen days from receipt of the Product to exercise his right of withdrawal from the Vendor, without having to justify his reasons or pay any penalty, for the purpose of exchange or reimbursement, provided that the Products are returned in their original packaging and in perfect condition within 15 days of notification to the Vendor of the Customer's decision to withdraw.
Returns must be made in their original, complete condition (packaging, accessories, instructions, etc.) to enable them to be remarketed as new, accompanied by the purchase invoice.
Damaged, soiled or incomplete products cannot be returned.
The right of withdrawal may be exercised online, using the withdrawal form available on the leschanvresdel'atlantique.com website, in which case the Vendor will immediately send the Customer an acknowledgement of receipt on a durable medium, or any other unambiguous statement expressing the wish to withdraw.
If the right of withdrawal is exercised within the aforementioned period, only the price of the Product(s) purchased and the delivery charges will be reimbursed; the cost of returning the Product(s) will be borne by the Customer.
The exchange (subject to availability) or refund will be made within 14 days of receipt by the Vendor of the Products returned by the Customer under the conditions set out in the present article.
ARTICLE 8 - Seller's liability - Warranty
The Products sold on the leschanvresdel'atlantique.com website comply with the regulations in force in France, and their performance is compatible with non-professional use.
The Products supplied by the Vendor benefit, by right and without additional payment, independently of the right of withdrawal, in accordance with legal provisions, from the :
- legal guarantee of conformity, for Products that appear to be defective, spoiled or damaged, or that do not correspond to the order,
- legal warranty against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use.
Under the legal warranty of conformity, the Customer :
- has a period of two years from delivery of the goods to take action against the Vendor; he may choose between repair or replacement of the Product ordered, subject to the cost conditions stipulated in article L 217-9 of the French Consumer Code;
- is exempted from proving the existence of the Product's lack of conformity during the 24 months following delivery of the Product, except for second-hand goods.
The legal warranty of conformity applies independently of any commercial warranty that may cover the Product.
The Customer may decide to invoke the warranty against hidden defects in the Product in accordance with article 1641 of the French Civil Code; in this case, the Customer may choose between rescission of the sale or a reduction in the sale price in accordance with article 1644 of the French Civil Code.
In order to assert his rights, the Customer must inform the Vendor, in writing, of the non-conformity of the Products within a maximum period of 14 days from delivery of the Products, or of the existence of hidden defects within the above-mentioned periods, and return or bring back to the store the defective Products in the condition in which they were received, with all their components (accessories, packaging, instructions, etc.).
ARTICLE 9 - Data protection
Pursuant to Law 78-17 of January 6, 1978, amended by Law 2018-493 of June 20, 2018, it is reminded that the personal data requested from the Customer is necessary for the processing of his/her order and the preparation of invoices, in particular.
This data may be communicated to any of the Vendor's partners responsible for the execution, processing, management and payment of orders.
The processing of information communicated via the leschanvresdel'atlantique.com website complies with legal requirements concerning the protection of personal data, and the information system used ensures optimum protection of such data.
In accordance with current national and European regulations, the customer has the right to permanent access, modification, rectification, opposition, portability and limitation of processing of information concerning him or her.
This right may be exercised under the terms and conditions defined on the leschanvresdel' websiteatlantique.com.
ARTICLE 10 - Intellectual property
The content of the leschanvresdelatlantique.com website is the property of the Vendor and its partners and is protected by French and international intellectual property laws.
Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.
In addition, the Vendor retains ownership of all intellectual property rights to photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the Customer's request) with a view to supplying the Services to the Customer. The Customer therefore refrains from reproducing or exploiting the said studies, drawings, models, prototypes, etc., without the Vendor's express prior written authorization, which may be conditional upon financial consideration.
ARTICLE 11 - Unforeseeability
However, if the change in circumstances unforeseeable at the time of the conclusion of the contract is definitive or persists beyond 30 days, the present contract will be purely and simply cancelled in accordance with the terms defined in the article "Cancellation of the contract".
ARTICLE 12 - Specific performance
In the event of non-performance of any of the obligations incumbent upon the other Party, the Party suffering the default may request the termination of the contract in accordance with the procedures defined in the article "Termination of the contract".
ARTICLE 13 - Exception of non-performance
However, if the impediment is definitive or persists beyond 30 days, the present contract will be purely and simply terminated in accordance with the terms defined in the article "Termination of the contract".
ARTICLE 14 - Force majeure
The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, is due to a case of force majeure, within the meaning of article 1218 of the French Civil Code.
The Party observing the event must immediately inform the other Party of its inability to perform its obligations and justify this to the latter. The suspension of obligations shall under no circumstances be a cause of liability for non-performance of the obligation in question, nor lead to the payment of damages or late penalties.
Performance of the obligation is suspended for the duration of the force majeure if it is temporary.
Consequently, as soon as the cause of the suspension of their mutual obligations disappears, the Parties will make every effort to resume normal performance of their contractual obligations as soon as possible. To this end, the Party prevented will notify the other of the resumption of its obligation by registered letter with acknowledgement of receipt or by any extrajudicial act. If the impediment is definitive, the present contract will be purely and simply terminated in accordance with the terms defined in the article "Termination of the contract".
ARTICLE 15 - Termination of contract
Provisions common to all cases of termination
Since the services exchanged between the Parties since the conclusion of the contract and until its termination can only be of use if the contract is fully performed, they will be returned in full.
In any event, the injured party may apply to the courts for damages.
ARTICLE 16 - Applicable law - Language
The present General Terms and Conditions of Sale and the operations arising therefrom are governed by and subject to French law.
These General Terms and Conditions of Sale are written in French. Should they be translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.
ARTICLE 17 - Disputes
All disputes arising from the purchase and sale transactions concluded in application of the present general terms and conditions of sale, concerning their validity, interpretation, execution, termination, consequences and consequences, and which cannot be resolved between the Vendor and the Customer, shall be submitted to the competent courts under the conditions of common law.
The Customer is hereby informed that he may in any event have recourse to conventional mediation, in particular with the Commission de la médiation de la consommation (C. consom. art. L 612-1) or with the existing sectoral mediation bodies, the references of which can be found on the website leschanvresdelatlantique.com, or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.
ARTICLE 18 - Pre-contractual information - Customer acceptance
The fact that a natural person (or legal entity) places an order on the website leschanvresdelatlantique.com website implies full acceptance of these General Terms and Conditions of Sale and the obligation to pay for the Products ordered, which is expressly recognized by the Customer, who waives the right to invoke any contradictory document which may not be invoked against the Vendor.